Return & Refund Policy

At Hub Jackets, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before initiating a return.

14-Day Return Policy

We offer a 14-day return policy from the date your order is delivered.

If you wish to return an item, you must contact us within 14 days of receiving your order.

Email: info@hubjackets.com

Returns requested after 14 days from the delivery date will not be accepted.

Return Eligibility

To qualify for a return, your item must:

• Be returned within 14 days of delivery.
• Be unused, unworn, and unwashed.
• Be in its original condition.
• Include all original tags, labels, and packaging.
• Be free from stains, odors, alterations, or damage caused by the customer.

Once your returned item is received, our quality team will inspect it before approving your refund.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item received is:

• Incorrect
• Damaged during transit
• Defective

We recommend using a trackable shipping service, as Hub Jackets is not responsible for returns lost during transit.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made jackets
• Personalized products
• Final sale or clearance items
• Products that have been worn, washed, altered, or damaged after delivery

If you receive a defective or incorrect custom-made item, please contact us immediately so we can resolve the issue.

Exchanges

If you would like a different size or color, you may request an exchange within 14 days, provided the item meets our return conditions.

Exchange requests are subject to product availability.

Customers are responsible for return shipping charges unless the exchange is due to our error.

Refund Process

Once your returned item arrives at our warehouse, it will be inspected by our quality team.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)
• A brief description of the issue

We’ll review your request and work to provide a suitable solution. Order Cancellations

Orders may be canceled before they are processed or shipped.

If your order has already been shipped, it can no longer be canceled. You may request a return after delivery if the item qualifies under this policy. Free Worldwide Shipping

We proudly offer FREE Worldwide Shipping on all eligible orders.

Please note that while shipping to you is free, customers are responsible for return shipping costs, except in cases where the item is incorrect, damaged, or defective.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our support team.

Hub Jackets

Email: info@hubjackets.com

Our team will be happy to assist you and ensure your return request is handled as quickly as possible.